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Click on the “Get Started” menu option and click “sign up”, have a look at our plans and choose the one that is right for you. Click the sign up button at the base of the plan and complete the information as requested.
This is a personal or business choice based on your business, if you would like us to suggest a plan for you please send us an email and tell us a little about your business and we will help you choose.
Once you complete your online application you will be emailed a pre-completed application form to sign and return to us, once you have done this you will need to provide 3 forms of ID to satisfy a 100 point ID check. This information can be found within your application form.
If you have doubts about any form of ID we are happy to advise, just send us an email and we can provide additional information, or let us know what ID you do have and we can work with you to satisfy the 100 points of ID.
Accounts are generally setup on the same day as a signed application form + ID is received. At worst case scenario it will be approved on the following business day.
The merchant descriptor for all of our account is UnitedPay 1300 306 679, when a card holder calls that number they are referred to our Query a transaction option on our website.
Our entire system and all processing channels are PCI-DSS level 1 compliant, card entry, Storage and transmission are all compliant to the highest level.
When you receive your approval notification you are provided with a user guide which contains all of your account and user information.
To update your contact details all you need to do is send us an email from your registered email address requesting we change your details.
Please email us from your registered email address and we will immediately emailed you your linked payments link.
As above, please email us and we will provide this information to you, as well as our integration guide.
This is done via our change of details form, this can be downloaded from our downloads section on this website, or you can email us to send you a pre-completed version.
This is done via the change of details form, this can be downloaded from our downloads section on this website, or you can email us to send you a pre-completed version.
To cancel your account please email us and we will send you a cancellation letter to sign and return to us, this form will also contain any outstanding arrears which we request you settle prior to cancelling your account.
All of our accounts have an initial contract period (6-24 months) once this period has ended the account moves to a month billing cycle, so there will be no interruption to your service.
Your monthly fee is debited on the 17th of each month, if the 17th falls on a non-banking day (i.e. weekend or public holiday) your account will be debited on the following business day.
When you signed up you would have selected a plan, the monthly fee you are charged is the fee listed on your chosen plan.
To update your billing information, you need to go to our downloads section and download a change of details form, complete this form and then either fax, mail or scan (or take a photo) and email it back to us. Your details will be updated within a maximum of 3 business days (usually same day)
A dishonour fee is a fee which is charged when your monthly fee declines, this fee is outlined in your plan information and is processed alongside your monthly fee when it is reprocessed.
A chargeback fee is a fee received when a cardholder disputes a transaction and you are unable to prove the transaction is valid. The chargeback fee is processed alongside the transaction reversal if and when we are notified by the bank that the chargeback has been successful.
If you are able to prove the validity of the transaction the transaction will not be reversed and the chargeback fee will not be applied.
The decision on the validity of a chargeback is decided by the cardholders bank and beyond our control, we will forward on all documentation you provide us to the cardholders bank, but ultimately the decision on the chargeback falls to the issuing bank.
If you have forgotten your password, simply proceed to the normal login page and click on the forgotten password link at the base of the page. You will be prompted for your username and registered email address. Once you provide this information you will immediately be emailed a temporary password which will allow you to login to the system and update your password
If you have forgotten your username, go to our support page and send us an email with your name and email address, one of our customer service representatives will email you back your username
You can update your emailed address from within the virtual terminal, but if you have forgotten your password or username this is somewhat moot. Send us an email with your original email address and your updated address and we will update your account so you may retrieve your login details.
If your account is in good standing we will happily increase your limit for you, it will usually take a few hours to propagate through the system, so the best practice is to keep an eye on your processing and if you find yourself getting close send us a quick email and we will update this limit for you.
At United Payments we real time process, so this means that all transactions occur when they are submitted and the issuing bank is queried at that point. If the card is declining it means the issuing bank is declining that card. This may be for many reasons, the obvious being a problem with the card, with the not so obvious being something has gone awry with the issuing bank. If the cardholder is adamant there is no problem with their card wait a while and try it again. If issuing banks do have issues they will usually resolve themselves within a few hours.
Can’t find the answer you are looking for? Feel free to contact us.
1300 306 679
PO Box 1257
02 8569 0338
Account Number (if applicable)
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